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Customer reviews of Sm Cars Norwich

At S M Cars Norwich we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Sm Cars Norwich

Sm Cars Norwich

Based on 46 customer reviews

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  • 5

    Nissan micra

    By leandros T on 22 August 2019 | Verified purchase

    definitely recommend SM cars .Very helpful and friendly staff ready to answer any questions and help you to choose the right car. Also very good quality cars for good prices ..

  • 5


    By david G on 30 June 2019 | Verified purchase

    Great family run business,very friendly , I love my car,It runs perfectly,Excellent service - kindness, accuracy, sincerity and immediacy. Always good and honest advice. experienced family business whose very positive features are perceived from minute one. I would recommend it To everyone who’s interested to buy a car, you won’t be disappointed from sm cars.

  • 5


    By Lewis B on 05 April 2019 | Verified purchase

    Was really happy with my experience of buying a car from these. Wasn't pushed into anything was easy going and made sure of everything brilliant service from a lovely person Definitely will be recommending them to friends and family

  • 5

    Brilliant dealer

    By Ashlea O on 13 August 2018 | Verified purchase

    I had researched for a respectable and trusted car dealer for months, and i came across smcars norwich. Brilliant service from the word get go and really helpful. Found a great car and got a cracking deal and exchange, i could not have asked for a better and smoother transition. Thank you so much smcars will definitely recommend to friends and family. You have one very happy customer.

    Reply from Sm Cars Norwich on 14/08/18

    Hi Ashlea , We very much appreciate your feed back and thank you for your custom , enjoy your new motor , take care

  • 5

    New car purchase

    By Steve B on 10 August 2018 | Verified purchase

    No pressure to buy very friendly and professional service from start to finish. Held the car for me whilst my insurance money came through. Would highly recommend.

    Reply from Sm Cars Norwich on 11/08/18

    Many thanks for your feed back was a pleasure dealing with you and enjoy your new motor .

  • 5

    Traded in vauxhall astra for BMW 320d

    By Alistair J on 23 June 2018 | Verified purchase

    Great range of reasonably priced cars, nice sales guys, helped me through the process with no fuss.

  • 5

    My Hyundai

    By Jane H on 30 April 2018 | Verified purchase

    bought car ,was a very good exsperience ,one small fault found (cigarette lighter needed attention which was fixed straight away so I could plug in satnav have cover for six months for parts which is good

  • 5

    Best Customer Service Ever!

    By Zahaib S on 27 April 2018 | Verified purchase

    Best customer service, very caring and welcoming saleman. Very helpful and kind hearted, i will be recommending all family and friends To buy cars from Sm Cars, the car is perfect and runs like brand new very well looked aftered and clean car highly trusted salesman

  • 5

    Good service, cars and back up.

    By John W on 02 February 2018 | Verified purchase

    SM cars had a good range of reasonably priced cars all in good condition and well presented. We were left in peace to look around and only when we wished to enquire about a model were we then given a rundown of the cars history, there was no had sell and we were treated very well with no pressure. We returned the following day after arranging a test drive and we then decided to purchase with part exchange of our old vheicle. We were given a fair price for this and our new purchase came with a full years MOT and six months warranty. We are exstreamly pleased with service and car.

  • 5

    Would buy from here again.

    By Suzanne S on 31 January 2018 | Verified purchase

    No pressure, very relaxed, and good customer service! We found a couple of faults with the car on the drive home and reported these straight away. We were asked to get quotes to do the work and they'll pay or we could've taken the car back and they would've had their garage look at it. Both were electrical faults but as we liked the car we decided to get some advice and quotations for the work to be done. To cut a long story short everything was sorted and paid for with no issues what so ever. Not even a grumble! The work was carried out by main dealers so not a cheap fix but it just wasn't a problem! To be honest SM Cars seemed genuinely shocked by the faults! We didn't have to front the cost either as SM Cars paid over the phone. The only reason I've given 4 stars is because I feel these faults should have been spotted and corrected before selling the car BUT the way they put it right has impressed me and I would buy from them again happily knowing they have your back!

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