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Customer reviews of Sm Cars Norwich

At S M Cars Norwich we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Sm Cars Norwich

Sm Cars Norwich

Based on 33 customer reviews

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  • 5

    Good service, cars and back up.

    By John W on 02 February 2018 | Verified purchase

    SM cars had a good range of reasonably priced cars all in good condition and well presented. We were left in peace to look around and only when we wished to enquire about a model were we then given a rundown of the cars history, there was no had sell and we were treated very well with no pressure. We returned the following day after arranging a test drive and we then decided to purchase with part exchange of our old vheicle. We were given a fair price for this and our new purchase came with a full years MOT and six months warranty. We are exstreamly pleased with service and car.

  • 5

    Would buy from here again.

    By Suzanne S on 31 January 2018 | Verified purchase

    No pressure, very relaxed, and good customer service! We found a couple of faults with the car on the drive home and reported these straight away. We were asked to get quotes to do the work and they'll pay or we could've taken the car back and they would've had their garage look at it. Both were electrical faults but as we liked the car we decided to get some advice and quotations for the work to be done. To cut a long story short everything was sorted and paid for with no issues what so ever. Not even a grumble! The work was carried out by main dealers so not a cheap fix but it just wasn't a problem! To be honest SM Cars seemed genuinely shocked by the faults! We didn't have to front the cost either as SM Cars paid over the phone. The only reason I've given 4 stars is because I feel these faults should have been spotted and corrected before selling the car BUT the way they put it right has impressed me and I would buy from them again happily knowing they have your back!

  • 5

    Great service

    By Peter O on 19 November 2017 | Verified purchase

    I have purchased two cars from Sm Cars Norwich in the past two years. One for myself and one for my daughter and both times the service was excellent. The cars were in exelent conditon, very smooth drive and without any problems whatsoever. The staff are very fliendly and are happy to deal with any queeries and questions any buyer may have. All in all amazing service! Definately recomed and will definately buy from them agin!

  • 5

    SM cars review

    By Jean S on 30 June 2017 | Verified purchase

    SM cars are brilliant. Excellent customer service. They genuinely care about their customers. No pushing to buy. Relaxed atmosphere. Very friendly and honest. Everything was sorted out efficiently and professionally when we decided to buy one of their cars.

  • 5

    Top notch

    By Jane C on 01 May 2017 | Verified purchase

    Friendly and fast service no pushy sales people made buying our car very easy

  • 5

    Good experience

    By Nadine C on 11 April 2017 | Verified purchase

    Very positive and helpful

  • 5


    By GABOR B on 17 March 2017 | Verified purchase

    I would definitely recommend SM Cars, I have just bought my second car from them and the customer service is very fast and excellent

  • 5

    Brilliant, thanks very much

    By Adam K on 12 March 2017 | Verified purchase

    Very good customer assistance, no hassle, sale went very quick and easy. Just the way i wanted it. Car is lovely and in brilliant condition. Even got a free car wash as a bird spoiled the clean car. Thanks very much.

  • 5

    Helpful, easy, no pressure sale

    By Andrew D on 26 February 2017 | Verified purchase

    Helpful, easy, no pressure sale

  • 5

    I couldn't be happier!

    By Lauren B on 06 February 2017 | Verified purchase

    After a truly terrible experience with a second-hand car and the dealership that tried to lump me with it, I was hesitant to try again. However, Sm Cars received such a high rating on AutoTrader that I took a chance. So glad I did! Sol was knowledgeable and patient (I was genuinely neurotic), and he made a real effort to help me out wherever possible. The car I've ended up buying is a 1.6L Hyundai i30 estate and it's run beautifully on my daily commute between Norwich and Lowestoft. Just two weeks in but I couldn't be happier.

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