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Customer reviews of Sm Cars Norwich

At S M Cars Norwich we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Sm Cars Norwich

Sm Cars Norwich

Based on 45 customer reviews

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  • 5


    By Aaron W on 17 November 2017 | Purchase not verified

    Fantastic service, very friendly , very professional , bought a black Hyundai i20 .. 6 months guarantee as well .. we would definitely recommend friends and family in the future.. keep up the good work ¿¿

  • 5

    Excellent Customer Service

    By Maria B on 06 September 2017 | Purchase not verified

    I purchased a Ford Focus from SM Cars, they were very professional, friendly, and not at all pushy. The transaction was swift and easy, and my purchase came with 6 month comprehensive warranty. I did have a few issues with the car in the first 10 days (Dash compartment Lid broke, Alternator went, disconnected ABS Cable), on contacting SM Cars, they allowed me to take the car to a local garage as I live around 35 miles away and was due to go no holiday. SM Cars reimbursed me for the repairs to the dash lid and ABS cable as a good will gesture, as these were not covered by the comprehensive warranty. The warranty providers were also excellent. Despite the issues I had, the professionalism and customer service was excellent, and because of this I would definitely purchase from them in the future, and have no hesitation in recommending them. I've had no further issues with the vehicle and love driving it.

  • 5

    incredibly happy with the purchase top car dealer!

    By joy f on 09 June 2017 | Purchase not verified

    bought a used bmw from another garage went horribly wrong in 2 days car stopped and would not run . looked online for another car dealer sm cars popped up, their reviews ware so good had to go and give them a look ! i bought a lovely vauxhall astra 09 reg in perfect condition drives amazing , salesman was very helpful and understanding. i am so happy with my new car and thank you so much sm cars norwich i would 100% recommend you to all of my family and friends keep up the good work!!

  • 5

    No pressure car sales.....

    By Heidi D on 14 April 2017 | Purchase not verified

    I detest buying and selling cars as you never no what is going to happen when you get your new car that you have been told is as good as new never been any trouble but as we have had some real bad experiences BUT,We part exchanged our zafira for a lovely Peugeot estate, we were given a fair price for our car.The peugot even had half a tank of fuel. There was no pressure while looking at there cars and nothing seemed too much trouble for them, they even changed a rear light unit that was cracked and so far we have had no problems :-) They were very Pleasant to deal with . They have a variety of nice and cheap cars,definitely worth checking out if you are looking for a good deal on a car. Keep up the good work SM cars....

  • 5

    very good. no pressure. easy sales process.

    By Barbara A on 10 April 2017 | Purchase not verified

    Very good, was nice not to be pounced on as soon as I started looking at the cars which I have experienced at other used car companies. The sale process of the Peugeot was straightforward and not rushed even for a busy Saturday. I would definitely recommend SM Cars to family and friends and when I need to look for another car I would use them again.

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