We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Dan CReally friendly and helpful. I would recommend them :)
Emily EHelpfull good customer service good cars n would definately go there again
Daryn FThe Service given was amazing and the people were so nice!! The process was quick and easy, highly recommend!!
Marilyn PExcellent service, not pushy, very pleasent experience
Sarah EExcellent service, very friendly. Very honest about any faults on the car.
Amelia MA couple of glitches with car, as expected from a diesel sitting on the forecourt, amazing 5* service and he honoured the warranty after AA weren't helpful at all. Excellent guy and excellent service. Gorgeous car.
Leandros Tdefinitely recommend SM cars .Very helpful and friendly staff ready to answer any questions and help you to choose the right car. Also very good quality cars for good prices ..
Jennifer HBest customer service ever . No pressure ,very relaxed.We searched for a trusted dealer , at last we have found one. We would not hesitate to recommend this dealership to anyone
David GGreat family run business,very friendly , I love my car,It runs perfectly,Excellent service - kindness, accuracy, sincerity and immediacy. Always good and honest advice. experienced family business whose very positive features are perceived from minute one. I would recommend it To everyone who's interested to buy a car, you won't be disappointed from sm cars.
Lewis BWas really happy with my experience of buying a car from these. Wasn't pushed into anything was easy going and made sure of everything brilliant service from a lovely person Definitely will be recommending them to friends and family
Dean NRecently bought a Volvo from sm cars Norwich . I cannot fault the service received . Professional and friendly throughout . I would not hesitate to recommend and will most certainly be back in the future to purchase another vehicle.
Timothy HGood friendly customer relations also delivered car carried out all minor repairs.
Alix NBought a 2010 Vauxhall Astra, the sales guy answered any questions that we had, he was very helpful, relaxed and keen to find the right car for us (not pushing just to make any sale!). Would definitely buy a car from here again. Thank you! From Alix and Zack.
Ashlea OI had researched for a respectable and trusted car dealer for months, and i came across smcars norwich. Brilliant service from the word get go and really helpful. Found a great car and got a cracking deal and exchange, i could not have asked for a better and smoother transition. Thank you so much smcars will definitely recommend to friends and family. You have one very happy customer.
Steve BNo pressure to buy very friendly and professional service from start to finish. Held the car for me whilst my insurance money came through. Would highly recommend.
Alistair JGreat range of reasonably priced cars, nice sales guys, helped me through the process with no fuss.
Richard IPurchased car from this dealer, Had unforeseen problems with the car as it developed an engine problem, but the way it was dealt with was outstanding. I have no hesitation in recommending this honest professional dealer. I will use again.
Jane Hbought car ,was a very good exsperience ,one small fault found (cigarette lighter needed attention which was fixed straight away so I could plug in satnav have cover for six months for parts which is good
Zahaib SBest customer service, very caring and welcoming saleman. Very helpful and kind hearted, i will be recommending all family and friends To buy cars from Sm Cars, the car is perfect and runs like brand new very well looked aftered and clean car highly trusted salesman
John WSM cars had a good range of reasonably priced cars all in good condition and well presented. We were left in peace to look around and only when we wished to enquire about a model were we then given a rundown of the cars history, there was no had sell and we were treated very well with no pressure. We returned the following day after arranging a test drive and we then decided to purchase with part exchange of our old vheicle. We were given a fair price for this and our new purchase came with a full years MOT and six months warranty. We are exstreamly pleased with service and car.
Suzanne SNo pressure, very relaxed, and good customer service! We found a couple of faults with the car on the drive home and reported these straight away. We were asked to get quotes to do the work and they'll pay or we could've taken the car back and they would've had their garage look at it. Both were electrical faults but as we liked the car we decided to get some advice and quotations for the work to be done. To cut a long story short everything was sorted and paid for with no issues what so ever. Not even a grumble! The work was carried out by main dealers so not a cheap fix but it just wasn't a problem! To be honest SM Cars seemed genuinely shocked by the faults! We didn't have to front the cost either as SM Cars paid over the phone. The only reason I've given 4 stars is because I feel these faults should have been spotted and corrected before selling the car BUT the way they put it right has impressed me and I would buy from them again happily knowing they have your back!
Peter OI have purchased two cars from Sm Cars Norwich in the past two years. One for myself and one for my daughter and both times the service was excellent. The cars were in exelent conditon, very smooth drive and without any problems whatsoever. The staff are very fliendly and are happy to deal with any queeries and questions any buyer may have. All in all amazing service! Definately recomed and will definately buy from them agin!
Aaron WFantastic service, very friendly , very professional , bought a black Hyundai i20 .. 6 months guarantee as well .. we would definitely recommend friends and family in the future.. keep up the good work
Maria BI purchased a Ford Focus from SM Cars, they were very professional, friendly, and not at all pushy. The transaction was swift and easy, and my purchase came with 6 month comprehensive warranty. I did have a few issues with the car in the first 10 days (Dash compartment Lid broke, Alternator went, disconnected ABS Cable), on contacting SM Cars, they allowed me to take the car to a local garage as I live around 35 miles away and was due to go no holiday. SM Cars reimbursed me for the repairs to the dash lid and ABS cable as a good will gesture, as these were not covered by the comprehensive warranty. The warranty providers were also excellent. Despite the issues I had, the professionalism and customer service was excellent, and because of this I would definitely purchase from them in the future, and have no hesitation in recommending them. I've had no further issues with the vehicle and love driving it.
Joy Fbought a used bmw from another garage went horribly wrong in 2 days car stopped and would not run . looked online for another car dealer sm cars popped up, their reviews ware so good had to go and give them a look ! i bought a lovely vauxhall astra 09 reg in perfect condition drives amazing , salesman was very helpful and understanding. i am so happy with my new car and thank you so much sm cars norwich i would 100% recommend you to all of my family and friends keep up the good work!!
Jane CFriendly and fast service no pushy sales people made buying our car very easy
Heidi DI detest buying and selling cars as you never no what is going to happen when you get your new car that you have been told is as good as new never been any trouble but as we have had some real bad experiences BUT,We part exchanged our zafira for a lovely Peugeot estate, we were given a fair price for our car.The peugot even had half a tank of fuel. There was no pressure while looking at there cars and nothing seemed too much trouble for them, they even changed a rear light unit that was cracked and so far we have had no problems :-) They were very Pleasant to deal with . They have a variety of nice and cheap cars,definitely worth checking out if you are looking for a good deal on a car. Keep up the good work SM cars....
Nadine CVery positive and helpful
Gabor BI would definitely recommend SM Cars, I have just bought my second car from them and the customer service is very fast and excellent
Adam KVery good customer assistance, no hassle, sale went very quick and easy. Just the way i wanted it. Car is lovely and in brilliant condition. Even got a free car wash as a bird spoiled the clean car. Thanks very much.
Andrew DHelpful, easy, no pressure sale
Lauren BAfter a truly terrible experience with a second-hand car and the dealership that tried to lump me with it, I was hesitant to try again. However, Sm Cars received such a high rating on AutoTrader that I took a chance. So glad I did! Sol was knowledgeable and patient (I was genuinely neurotic), and he made a real effort to help me out wherever possible. The car I've ended up buying is a 1.6L Hyundai i30 estate and it's run beautifully on my daily commute between Norwich and Lowestoft. Just two weeks in but I couldn't be happier.
Jean SSM cars are brilliant. Excellent customer service. They genuinely care about their customers. No pushing to buy. Relaxed atmosphere. Very friendly and honest. Everything was sorted out efficiently and professionally when we decided to buy one of their cars.
Keith HWe found SM Cars to be friendly, welcoming and knowledgeable, without being pushy. The transaction was smooth and trouble-free and the vehicle we purchased proved to be exactly as per their description. Altogether a very good service.
Jane RI was very impressed with the service I received at SM Cars, they always have really good cars on their forcourt and very good prices. I'm very happy with my new car, my partner bought his car from them too.
Sophie Rfantastic experience never any pressure to buy were very transparent car was given full service and MOT car was sorted very quickly so didnt have to wait long for car to be ready. easy trade in process seemed very genuine. would buy from them again comes with 3 months warrenty aswell
Scott CHi, Well I bought a Peugeot 207 vti sport 57 plate of SM cars and on pick up they had washed car for me on pick up which was a nice touch. But unfortunately had a few problems with the car with in a week after purchase but luckily it all happened under warranty which SM cars gave me 3 months warranty with the car . The problems were the clutch started slipping badly they fixed and replaced that but then unluckily the gearbox was started to go too and started making grinding noises just very unfortunate. But fairplay to Sol who's a really good guy at SM cars and they fixed it all replaced clutch and replaced the gearbox with a new one without any hesitation or excuses and there aftercare and customer service was first class so although the problems were not ideal I was very pleased with the service and communication provided by Sol . The car now runs great since its been fixed so pretty happy I would recommend this small car dealer as they give good service for me. Scott C
Alexander AVery polite and good service. They held the car for me over the weekend and went out of their way for me. I'd buy from them again.
Toby RVery friendly and knowledgeable dealer with a great range of quality, well priced cars. Trade-in and purchase was smooth, fast and we were helped through every step. We honestly felt like we were getting gold star treatment. We can't reccomend SM cars enough. This is how it should be done!
Matthew SVery friendly and professional service.. couldn't be more helpful.. thank you
Katie JI can't thank SM Motors Norwich enough for their fantastic customer service. Nothing I asked of them was too much. They were friendly and very knowledgeable which made the transition of selling my old car and buying one from them a very smooth and easy transition. I also felt that they were very transparent which meant I could trust the information they were giving me. I absolutely love the car I bought which was given a full service and clean before I collected it. I would highly recommend SM Motors Norwich. They have a good range of various Motors and are there to help rather than pile on the pressure that some car salesman can. Definitely worth a visit! Very impressed!
Leyla SVery helpful and friendly. Easy purchase and looked after us very well. Thanks so much. Really happy!
Bethany KKind and helpful service, made buying my first car far less scary! Very happy with my purchase and with the service I received.
Nicky CThis is the second car I have purchased from SM Motors and both times I have found them to be super friendly and helpful in a non pushy way and would certainly use them again
Karen EExcellent car, really really friendly and helpful with a really efficient transaction. Very happy
Lianne TWent to SM cars in norwich to look at a particular car I was interested in the guy was very friendly really helpful kept his word with warranty can't fault this at all.
Amber CWould definitely recommend buying from SM Cars. Part exchanged our old car yesterday for a lovely great quality used car, also got a very good price for ours. Fast and friendly service.
Eric VRecently bought a car from SM car Norwich Excellent condition for its worth. Very nice and friend dealer. Encountered a minor issue and was resolved. immediately, good to have it under warranty. Plus superb clean condition in and out when collected. Would definitely recommend them.
Lucy JS&M cars was easy going, no hassling, the deal was straight forward with no problems, I would defiantly return an recommend it to other people.
James QGreat friendly service, a pleasure to deal with
Luke CBought a second hand Ford Focus that was in immaculate condition, however a week later the check engine light came on - turned out to be the Catalytic Converter. Took it back to Sm Cars and they had it sorted out under the warranty straight away. Other than that the car itself is perfect. Very pleased with the service.
Barbara AVery good, was nice not to be pounced on as soon as I started looking at the cars which I have experienced at other used car companies. The sale process of the Peugeot was straightforward and not rushed even for a busy Saturday. I would definitely recommend SM Cars to family and friends and when I need to look for another car I would use them again.